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  • What states do you see clients in?
    Due to varying state laws and regulations, we currently can work with clients in all states except: Alabama Delaware District of Columbia Iowa Kansas Mississippi Missouri Montana Nebraska North Carolina North Dakota South Dakota Tennessee Effective March 15, 2024, we are now accepting clients in Ohio.
  • How do I get started?
    Review our Menu of Services Review all the FAQs provided. Purchase a service or program and book your first consultation.
  • Can Dr. Ross be my primary health care provider?
    No. Dr. Ross is a Doctor of Clinical Nutrition and has extensive training in nutrition and Functional Medicine holding credentials that allow her to practice in these areas. However, she is not a licensed medical doctor or medical care provider and cannot provide services specific to this aspect of medicine, nor can she prescribe medications. She can provide referrals to health care providers if required.
  • What is a Certified Nutrition Specialist (CNS)?
    A Certified Nutrition Specialist (CNS) is the most advanced certification for nutrition practitioners. CNSs have completed a Master's degree or higher in the field of nutrition, passed a rigorous credentialing exam, and completed 1,000 hours of supervised practice experience.
  • Can you tell me more about your consultations?
    Consultations are conducted by trained nutrition professionals with a variety of clinical backgrounds and specialties. Our recommendations are based on the principles of human clinical nutrition and Functional Nutrition to help you with your health goals. Each client will receive customized care and recommendations. The ultimate goal is that each client will learn and adopt lifestyle changes, including diet, exercise, and stress management protocols to lead a healthier life. Consultations are held by video conferencing (HIPAA compliant).
  • Can I meet you in person for my consultation?
    We wish we could! We currently work with clients across the country and, therefore, conduct all of our sessions through a HIPAA-secure telehealth platform.
  • Why is the initial consultation 2 sessions?
    The Initial Consultation consist of 2 appointments Discovery Session: 60 minutes • We will complete an initial assessment prior to your scheduled appointment, based on the intake forms and medical records that are provided by the client. (All necessary paperwork (questionnaires and labs) must be received at least 48 hours prior to your appointment.) This allows us to make the most of our time together when we meet! • Any items that need clarification will be reviewed during the first appointment, along with getting to know you, your goals, and motivations--all in order for us to have all the details needed to develop your plan. Since we do not subscribe to a "one-size-fits-all" approach, we then need time to create your plan so you will return for the second visit 3 business days later. Review of Recommendations Session: 30 minutes • Your recommendations will be reviewed with you in this visit. This will include a review of findings, recommendations for nutrition, exercise, sleep/restoration and supplements and goal setting. We will also have time for you to ask any questions about the plan so you feel well prepared to begin implementing it. • All necessary supporting materials will be provided to help get you started. (i.e. recipes, food lists, dietary plans, etc.).
  • How do I prepare for my initial consultation?
    Once you book your initial consultation, you will be set up on our HIPAA-secure client portal. There you will be guided to complete a series of intake forms including: Consent Forms A 3-day food, mood, and sleep journal Intake forms and questionnaires To ensure we are fully prepared for our time together, all of these items must be completed 48 hours prior to your scheduled appointment. You are also encouraged to upload or request copies of your recent labs for review. Why do we request your labs? Nutritionists review labs for their nutritional significance.
  • Do I need to do follow-up consultations?
    We have found that follow-up consultations are critical to your success. Developing new eating and lifestyle habits requires time, motivation, and coaching to allow these changes to stay with you for a lifetime. With regular follow ups, we are also able to make the occasional changes to your plan that may be needed to help you continue your journey.
  • Do I need a package?
    Not at all. You are welcome to follow up as needed or wanted. However, we find the best success comes from regular follow-ups, so we packages that provide a discount when purchasing 6 or 12 follow up consultations. Change in lifestyle requires time and often involves a lot of questions, along with the need for support. Planning for multiple visits will allow us to spend the needed time answering questions and monitoring your progress. We are also able to make any necessary adjustments/modifications in your plan to allow the maximum healing to occur. If you have chosen a Speciality Program, this will include all the consultations described in each program.
  • Do you recommend supplements?
    Yes, most of the time nutritional supplements are part of your plan. To achieve your goals, nutrient insufficiencies or deficiencies often need to be corrected. This process can be difficult to obtain with diet alone until you have established healthy eating patterns that provide all the nutrients required. Even with the healthiest diet, it is possible that you may need to supplement some nutrients in higher doses to help you feel your best. We always take your readiness and ability to take supplements into consideration! ​In alignment with responsible care, we will regularly review your need for supplements and make the adjustments required. We do believe in a "food first" concept, aiming to get what you can from the diet and supplementing as needed.
  • How much will my supplements cost?
    Since each plan is individualized, an exact cost is not known. We provide a discount on all professional-grade supplements suggested for those who have signed up for one of our packages. This provides a lower cost than what you are likely to find if you were to search for these products on your own.
  • What is the link to order my supplements?
    We offer supplements through Fullscript and Metagenics. You can order here:
  • Do you offer any lab testing?
    There are some tests we are able to extend to our clients, depending on the state you live in. These tests will require an upfront payment. Your clinician will determine if these tests are needed to enhance our care to you. We proudly offer nutritional genomic testing, which can be added on to any service or package. These tests focus on genes that are influenced by diet and lifestyle, so we can further fine-tune your nutritional needs.
  • Do you offer refunds?
    Refunds are not provided for services or packages.
  • What forms of payment do you accept?
    We accept all major credit cards for all services offered and supplements purchased. Some HSA/FSA credit cards are also accepted for services only. It is the client’s responsibility to determine if the HSA/FSA will cover nutritional consultations.
  • Do you take insurance?
    We do not accept any form of health insurance for consultations or supplement purchases. You will be provided with invoices that can be submitted to your insurance company. It is your responsibility to check with your insurance carrier to determine reimbursement eligibility. Our office will not file claims on your behalf, nor will we be able to assist with any claim resolutions or disputes. ICD10 codes and CPT codes will not be provided. If you use a HSA/FSA account for payment, the same policy applies.
  • Do you have any discounts on your services or programs?
    From time to time, we may run a special, though this is not common. Choosing the 6 or 12 session follow-up consultation package provides a discounted follow-up rate.
  • Do you have payment plans for the packages?
    Unfortunately, we do not.

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